Frequently Asked Questions
Find answers to the most common questions about ordering, delivery, returns, your account, and membership.
Ordering
Do I need an account to order?
No, you can check out as a guest. Creating a store account lets you save your details and view order history. Becoming a member gives you access to member pricing and benefits.
What's the difference between a guest, store account and member?
Guest: one-off checkout, no saved details.
Store account: free to create, saves your delivery details and order history for faster reordering.
Member: trade/credit pricing, membership number, and the benefits listed on our About Membership page.
How do I track my order?
Once your order is dispatched, you'll receive tracking information by email. You can also check the status on our Track Your Order page.
What are your delivery options and costs?
We offer a range of delivery options. See our Delivery information page for full details.
Can I collect in-store?
Please contact us at supplies@feirmcoop.com to arrange collection from our Enniscorthy location.
What payment methods do you accept?
We accept card payments via our secure payment gateway. Approved members can also use their credit account. For more details, contact our team.
Is there a minimum order value?
Please contact us at supplies@feirmcoop.com for information on minimum order values.
Returns & Exchanges
What's your returns policy?
Unused products can be returned within 14 days of purchase. See our full Returns & Refunds policy for details.
How do I start a return?
Email supplies@feirmcoop.com with your name, order number, the item(s) you're returning, and the reason. Full details on our Returns & Refunds page.
Can I exchange an item instead of returning it?
Yes — contact us to arrange an exchange. See our Returns & Refunds page for the full process.
My item arrived damaged or faulty, what do I do?
Let us know within 24 hours of delivery by phone or email, including photos of the damage. See our Returns & Refunds page for full details.
Account Details
How do I create a store account?
Click "Login" and select "Create account". You'll need your name, email, and delivery address.
I've forgotten my password, what do I do?
Click "Forgotten password" on the login screen and follow the reset link sent to your email.
How do I update my delivery address or contact details?
Log in, go to Account Details, and edit your saved information.
Can I view my past orders?
Yes, under Order History once logged in.
Can I have multiple delivery addresses?
Please contact us at supplies@feirmcoop.com to discuss delivery address options.
How do I close my account?
Contact our support team at supplies@feirmcoop.com and we'll take care of it.
Membership Details
What is Feirm membership?
Feirm membership gives you access to member pricing, credit terms, and other exclusive benefits. Visit our About Membership page for full details.
How do I become a member?
Click "Become a Member" and complete the application. Your application will be reviewed and you'll be notified once approved.
What are the benefits of membership?
Members enjoy member pricing, credit terms, and more. See our About Membership page for the full list of benefits.
Is there a membership fee?
Please contact us at supplies@feirmcoop.com for membership fee information.
How do I renew my membership?
Membership renewal is handled automatically. If you have any questions, contact us at supplies@feirmcoop.com.
Is membership the same as a trade/credit account?
Membership is linked to your trade/credit account status. For clarification on your account type, contact us at supplies@feirmcoop.com.
Switching from Magenta Direct or BuyRite Solutions
I had an account with Magenta Direct or BuyRite Solutions, what happens now?
Magenta Direct and BuyRite Solutions have joined together as Feirm Supplies. Please contact us at supplies@feirmcoop.com for details on your account migration.
Will my order history transfer?
Contact us at supplies@feirmcoop.com for information about accessing your previous order history.
Is my membership/trade account still valid?
Contact us at supplies@feirmcoop.com to confirm the status of your existing membership or trade account.
Why have I been redirected to Feirm Supplies?
Magenta Direct and BuyRite Solutions have joined together as Feirm Supplies. Same great products and service, one new home.
Still Need Help?
Can't find the answer you're looking for? Contact our Customer Care Team today and we'll be happy to assist.